Specializing in Speech Enabled Technology
Going right to the bottom line One of the largest returns on investment for organizations with a substantial client service department is a self-service call center application, powered by Interactive Speech Response (ISR) technology.
In fact, a study by InStat/MDR research states that live agents cost $1 to $5 per call as opposed to 20 cents for a speech recognition system. Advances in processing power and speech technology are moving speech applications from a stand alone technology to one that is part of the pervasive computing infrastructure, helping users access information anywhere and at any time.
The technology is taking on a whole new role in this evolving mobile and keyboard less world. Speech makes communication easier and allows users to access data through new areas of computing such as Web portals, handheld's, cars and customer call centers.
Automated Contact Centers:
Interactive Speech Response (ISR) technology in call centers allows customers of companies such as investment management firms, banks, mail order businesses and consumer service businesses to gain access to product and account information over the phone, 24/7, without subjecting callers to hold times or rigidly structured menus.
Voice Portals:
Using a speech interface to access enterprise data, allowing consumers and mobile workers to access information and transactions without being tethered to their desks.
Device:
The ability to squeeze convenient speech recognition into ever shrinking devises as phones, PDA's like the Hewlett-Packard iPAQ and other mobile devices, (PIM and e-mail).
Accessible Technology:
ISR technology allows blind and low vision users to easily surf the Web using text-to-speech synthesis to speak Web-based information aloud just as it is presented on the computer screen. HPR is now produced in 11 languages and distributed worldwide
"Bridging the gap between technology and real world results"
Bohica Associates Corporation
IT Consulting / Data Integration
